Payment, Shipping & Refund Policy
Thank you for shopping with Dark Elafi Perfume. We are committed to providing a secure, smooth, and premium shopping experience for our customers. This Payment, Shipping & Refund Policy explains the payment methods accepted on our platform, shipping timelines, return eligibility, and refund procedures. By placing an order on https://darkelafi.com, you agree to the terms outlined in this policy.
At Dark Elafi Perfume, we offer multiple secure payment options for customer convenience. Customers can make payments using major Credit Cards and Debit Cards including Visa, MasterCard, RuPay, American Express, and other supported cards. We also support secure digital payment methods such as UPI, Google Pay, PhonePe, Paytm, Apple Pay, and other authorized digital wallets depending on availability. In addition, customers may choose Net Banking through supported banking partners. For eligible orders and serviceable locations, Cash on Delivery (COD) may also be available. Payment options may vary based on location, order value, product availability, and promotional offers.
All online transactions on our platform are processed through secure and trusted third-party payment gateways. Dark Elafi Perfume does not store confidential banking information such as card numbers, CVV details, UPI PINs, or internet banking passwords. We maintain industry-standard security measures to ensure safe and encrypted transactions for our customers.
We aim to process and dispatch all confirmed orders within the shortest possible timeframe. Orders are generally delivered within 5 to 7 business days depending on the customer’s location, courier availability, public holidays, and operational conditions. Delivery timelines may occasionally vary due to unforeseen circumstances, weather conditions, transportation delays, or high order volumes. Once your order has been shipped, tracking details will be shared through email, SMS, or WhatsApp for order tracking and delivery updates.
Customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement within 7 days from the date of delivery. To be eligible for a return, the product must remain unused, unopened, and in its original packaging along with all accessories, labels, and invoice copies. Due to hygiene and safety reasons associated with fragrance products, opened or used perfumes may not be eligible for return unless the item received is damaged or incorrect.
In case a customer changes their mind after purchase, return requests may be considered within 3 days of delivery subject to product condition and approval by our support team. In such situations, return shipping charges or applicable handling charges may be deducted from the refund amount where applicable.
To initiate a return or refund request, customers may log in to their account on darkelafi.com, visit the “Order History” section, select the relevant order, and follow the return request instructions provided on the platform. Customers may also contact our support team through the official contact channels available on the website for assistance regarding return or refund requests.
Once the returned product is received and successfully inspected by our quality team, eligible refunds will be processed to the original payment method used during purchase. Refunds are generally processed within 7 to 10 business days depending on banking and payment gateway processing timelines. In the case of Cash on Delivery orders, refunds may be processed through bank transfer or other approved refund methods after successful verification.
Dark Elafi Perfume reserves the right to reject return or refund requests in cases involving damaged packaging caused after delivery, signs of product usage, missing accessories, suspicious activity, or violations of our policies. We also reserve the right to modify, update, or revise this policy at any time without prior notice.
By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to this Payment, Shipping & Refund Policy. For any questions, support requests, or assistance, customers may contact us through the official support information provided on our website.